Shipping policy

Last updated: 2 October 2026

Thank you for choosing NuVion Health. We are committed to delivering your research compounds securely and efficiently. This policy forms part of our Terms and Conditions of Sale.

1. Order Processing & Cutoff Times

• Same-Day Dispatch: Orders placed before 2:00 PM AEST on a business day are dispatched the same day.
• After the cutoff: Orders placed after 2:00 PM AEST, on a weekend or on a public holiday are dispatched the next business day.
• Confirmation: Once shipped, you will receive an email with a tracking number and a direct link to monitor your package.

2. Shipping Destinations

NuVion Health currently ships exclusively within Australia. All orders are dispatched from our fulfilment facility in Australia.

3. Shipping Rates & Delivery Estimates

Every order is sent on a tracked express service at one flat rate. There are no hidden fees or additional handling charges.

Note: Delivery times are estimates provided by our carriers (Australia Post, Aramex, and StarTrack). Actual delivery times may vary based on your location and carrier performance, and deliveries outside metropolitan areas can take longer.

4. Order Tracking

Once your order has been dispatched, please allow up to 24 hours for the tracking information to update in the carrier’s system. You can track your package via the link provided in your shipping confirmation email.

5. Address Accuracy

Please double-check your delivery address at checkout. Once a parcel is in transit we cannot redirect it. If it is returned to us as undeliverable we will refund the purchase price, less the original shipping cost where the address was entered incorrectly. A reshipment fee may apply if you would like it sent again.

6. Lost or Damaged Shipments

If your order is damaged during transit or appears to be lost:

1. Damaged Items: Contact us at [email protected] with your order number and photographs of the damage. Please tell us as soon as you can so we can investigate with the carrier. Your rights under the Australian Consumer Law are not limited by any timeframe we set. See our Refund and Returns Policy.
2. Lost Shipments: If your tracking hasn’t updated for 7 business days, please contact us. Once the carrier confirms the package is lost, we will immediately offer you a full refund or a free replacement.

7. Contact Information

For any questions regarding your shipment, please contact our support team:

• Email: [email protected]
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM AEST
• Response Time: Within 1 business day

NuVion Health, 101 Collins Street, Melbourne, Victoria 3000, Australia.